FAQ (Frequently Asked Questions)

1. Do you provide GST billing?

Yes, GST invoices are provided for business customers and HoReCa (Hotels, Restaurants, and Catering) buyers. Please ensure you enter correct GST details during checkout.

2. What is your delivery time?

Orders are typically delivered within 7 business days across India, depending on your location and courier service availability.

3. Can I return grocery items?

Returns are accepted within 7 days of delivery only if:

• The product is damaged during delivery
• The wrong item was delivered
• The product has a manufacturing defect

Due to the nature of grocery and food products, opened or perishable items cannot be returned.

4. Do you supply bulk orders?

Yes. UrbanWholesale specializes in wholesale supply and HoReCa bulk orders for hotels, restaurants, catering businesses, and retailers.

For large quantity orders, you can contact us for assistance.

5. What payment methods do you accept?

We accept multiple secure payment methods including:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Other secure online payment gateways available at checkout

6. Do you sell imported grocery items?

Yes, we offer selected imported grocery products depending on availability and supply.